DLSB returns no longer run through a normal store process. The official DLSB store page says the company is in formal winding up under FRP Advisory. It tells customers to contact their credit or debit card provider about refunds. If you sent items back and still have no money, your bank is the first call.
You ordered a dress, sent it back, and the refund never came. Now you are searching for DLSB returns to find out what went wrong. That is a stressful spot, and you deserve a clear answer.
This guide covers what the official page says, what the old policy looked like, and how to chase your money. Every step comes from sources I checked. I also mark each claim I could not confirm.
If you landed here with a missing refund, you are in the right place. By the end, you will know who to contact first, what proof to gather, and which claims are fact and which are only opinion. Checking a site before you trust it is a good habit, so our earlier reviews of BrumeBlog.com, BrassSmile.com and 5StarsStocks.com use the same fact-first approach. You can also see how we handled UploadArticle.com, PixelSpinX.com, the Blinds By Post review, Laam.pk, Vystar customer service and the Menkind prize. Our main Site Reviews page lists more.
What Is Happening With DLSB Returns Right Now?
DLSB stands for Dirty Little Style B. It was a UK online shop that sold women’s clothes, shoes and accessories. Today, its store page no longer shows a shop. Instead, it shows a short notice.
The notice says FRP Advisory Limited has been instructed to deal with the formal winding up of the company. It also tells people with refund questions to contact their credit or debit card provider first. For anything else, it lists an FRP email address: DirtyLittleStyleB@frpadvisory.com. You can read the notice yourself on the official DLSB store page.
So what does that mean for DLSB returns? In plain terms, the normal route is closed. You can no longer expect a support agent to approve your return and release the money. That is my reading of the notice, but it clearly points you to your bank, and that is where your best chance sits.
What Can You Trust About DLSB Returns?
Not every detail online is equal. Some facts come straight from the official store page. Others come from customer reviews or older guides. The table below separates them, so you know what to rely on.
| What We Know | Status | Where It Comes From |
|---|---|---|
| The company is in formal winding up under FRP Advisory | Verified | Official DLSB store notice |
| Refund questions go to your card provider first | Verified | Official DLSB store notice |
| Old policy: 28 days to return, about 21 days to refund, £2.70 fee | Needs verification | Older third-party policy sites |
| Refunds took weeks or months | Customer claim | Review sites |
| The brand continued under a new name | Unverified claim | A few reviewers |
| A business directory lists the company as active | Likely outdated | Crunchbase profile |
Use the “Verified” rows to guide your next step. Treat the other rows as background only.
Is DLSB Still Accepting Returns?
I found no sign that it is. The store notice sends refund questions to card providers, not to a returns desk. So do not post a parcel and hope for the best.
Older guides list a warehouse address in Newcastle upon Tyne. However, those pages are old and may not match today’s situation. A parcel sent there could vanish, and you would have no proof of a refund.
If you still hold an item you meant to return, keep it. Also keep the packaging and the receipt. Ask your bank before you send anything anywhere.
What Did the Old DLSB Returns Policy Say?
Third-party policy sites described the old rules in simple terms. Customers had 28 days from delivery to start a return. They needed a return label and the original packaging. Refunds were promised within about 21 days, and the guides mention a £2.70 return fee plus postage.
These details come from outside sites, not from DLSB today. Treat them as history. Still, they matter for one reason. If your return fell inside that window, you can show your bank that you followed the rules.
Some customers also say they received emails promising refunds in 7 to 21 days. If you have one of those emails, save it. It helps prove the company agreed to refund you.
How Do You Get Your Money Back From DLSB Returns?
Here is the order I would follow.
- Call your card provider first. Say that you returned goods, no refund came, and the company is in winding up. Then ask for a chargeback. This works for debit and credit cards, although banks decide each case.
- Ask about Section 75 if you paid by credit card. This UK rule can make your card company share responsibility for a faulty or undelivered purchase. It generally covers single items priced between £100 and £30,000. A cheaper dress may fall outside it, but a chargeback can still apply.
- Check PayPal if you paid that way. PayPal runs its own dispute process, and it has its own time limits. Open a case soon.
- Email FRP for anything else. The store notice gives an FRP address for other questions. I could not confirm how FRP handles single customer claims, so treat this as a backup, not a plan.
Speed matters. Chargeback windows are short, often counted in months. Because of that, do not wait for a reply from the company before you call your bank.
What Proof Should You Gather Before You Contact Your Bank?
A clear file makes your case easier to approve. Collect these items first:
- Your order confirmation email
- The bank or card statement line that shows the charge
- Your return postage receipt or tracking number
- Any DLSB email that says it received your return
- A screenshot of the store notice about the winding up
Put everything in one folder on your phone. Then send it when your bank asks. Short, dated, clear proof beats a long story.
What Do Customers Say About DLSB Returns?
Customer pages show a lot of anger. When I checked, the Reviews.io page for DLSB showed a 1.8 rating from 354 reviews. Its returns insight page gave the brand a grade of F. Ratings change, so open the page and check for yourself.
Reviewers describe a pattern. Many say they waited weeks or months after the company confirmed it had their parcel. Some say the replies were automatic and no real person answered. Others say they later learned the company had stopped trading.
A few reviewers also claim the brand continued under a new name. I could not verify that, so treat it as unconfirmed. These reviews are experiences and opinions. They are not court findings, and they do not prove why refunds stalled.
Is dlsb.shop the Same Store as DLSB?
Probably not. A site at dlsb.shop has its own refund and returns page. That page gives a seven-day window and says the customer pays return shipping. This differs sharply from the older UK policy.
I found no proof that the two sites share an owner. Because of that, do not mix their rules. Likewise, do not assume you are covered by one site’s terms because you bought from the other. If you are unsure which store took your money, check the name on your bank statement.
How Can You Avoid a Returns Problem Next Time?
You cannot predict every closure. However, a few habits cut your risk:
- Pay by credit card for bigger orders, because it can add extra protection.
- Read the returns terms before you pay, not after.
- Search the store name with the word “refund” and scan the newest results.
- Keep proof of every return until the money lands.
Small checks take five minutes. They can save you weeks of chasing.
Frequently Asked Questions
Is it too late to dispute a DLSB payment?
Maybe not. Chargeback windows are short, so act now. Credit card claims under Section 75 can last much longer. Ask your bank for the exact deadline that fits your payment.
Does Section 75 cover debit cards?
No. It applies to credit card payments. Debit card users can ask for a chargeback instead. That is a card-network process, not a legal right.
Should I keep clothes I never sent back?
Yes, until you know the outcome. Your bank may ask what happened to the goods. If you plan to post anything, ask the bank first.
Will FRP Advisory refund me directly?
The store notice sends refund questions to card providers, not to FRP. The FRP email is for other enquiries. I could not confirm that FRP pays out individual customer refunds, so do not count on it.
The Bottom Line on Your Refund
DLSB returns now point to one place: your card provider. The official notice says the company is in winding up, and it asks customers to go to their bank. Start there, bring your proof, and ask about both chargeback and Section 75. Meanwhile, keep claims and facts apart, because reviews tell you what happened to others, not what will happen to you. Make the call this week while your window is still open.
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